Holiday Shipping Times
Black Friday / Cyber Monday and the Holiday Month of December are by far our busiest time of the year where we see extremely high order volumes. Please bare with us and give us a 3-10 business days to process your order We are working around the clock to make sure all orders are going out within 24-48 hours. If you have any question about the shipping time on your order, please reach out to our customer service team. Support@vipertecknives.com
VIPER TEC KNIVES
Viper Tec Knives are made to order. This means that the parts to each one must be sorted and then handle assembled / quality checked prior to being packaged up for shipment. Due to extremely high order volumes in our Holiday Season, we are asking for a few extra days to process certain orders containing Viper Tec / Hendrix OTF Knives. Please do not hesitate to reach out to us with any questions. Support@Vipertecknives.com
. PLEASE KNOW YOUR LOCAL LAWS BEFORE ORDERING!!!!
.If there are ever any questions or concerns with an order placed on our website, please do not hesitate to contact us! We will give you a response as soon as we can.
When inquiring about an order, please email us with your order number so we can easily search you in our system. OTF Orders placed in the US can sometimes take 7-10 business days to arrive. This turnaround time is used to hand build your knife, field test it and get it ready for shipment. Please be patient while waiting for your OTF knife.
If you have not received an email with tracking after the 7th business days, please contact us with your order number so we can easily check the status of the order. Many times it has to due with the speed of your local postal service. Some items may also arrive separately.
7200 NW 7th AVE
Miami, FL 33150
10 am - 5 pm